Terms & Conditions

  1. Processing of report
    1. Report processing will take approximately two (2) business weeks (excluding public holidays and weekends). Please expect to hear back by the end of the duration.
  2. Report content
    1. Report content will consist of information obtained from the Chinese Name, including:
      1. Suggestions of names if more than one name is suitable.
      2. Suitable elements.
  3. Post-completion of report
    1. Upon receipt of report, any questions concerning the report can be sent strictly within five (5) business days (“follow-up duration”).
    2. Any questions outside of the report, including but not limited to technical questions about Chinese name study.
    3. Questions can only be sent via email. Communication done through other platforms, including but not limited to telephone, Whatsapp, Zoom, Skype, will not receive a response.
    4. A maximum of ten (10) questions are allowed.
    5. All questions should be submitted in one (1) email.
    6. Follow-ups after the first follow-up email will be allowed only within the follow-up duration.
    7. Once the follow-up duration is over, any questions concerning the report will not receive a response.